Shopping Info

◼️ If an item is out of stock or has defects, a refund will be issued directly. Thank you for your understanding.

- In such cases, it will be noted on the packing slip. Please contact us via our official Instagram.

◼️ If a package is not collected on time without prior notice, we will issue a refund after receiving the returned package.

The customer will be placed on our BLACKLIST. Thank you for your understanding.

◼️ Payment Method：Credit Card Only
- Payment must be completed within 15 minutes.
( Orders are confirmed upon payment, and cash on delivery is not available. )

◼️ International Orders

- Shipping via 7-11 Home Delivery. Please provide your home address.

- Estimated delivery: 14–21 days after shipping.

- Shipping regions: Hong Kong, Macau

- No returns or exchanges for international orders.

- Free international shipping on orders over NT$5,000

◼️ If an item is out of stock or has defects, a refund will be issued directly. Thank you for your understanding.

- In such cases, it will be noted on the packing slip. Please contact us via our official Instagram.

◼️ If a package is not collected on time without prior notice, we will issue a refund after receiving the returned package.

The customer will be placed on our BLACKLIST. Thank you for your understanding.

◼️ Payment Method：Credit Card Only
- Payment must be completed within 15 minutes.
( Orders are confirmed upon payment, and cash on delivery is not available. )

◼️ International Orders

- Shipping via 7-11 Home Delivery. Please provide your home address.

- Estimated delivery: 14–21 days after shipping.

- Shipping regions: Hong Kong, Macau

- No returns or exchanges for international orders.

- Free international shipping on orders over NT$5,000

◼️ Scope of Use

- Reward points can be used to deduct the amount of products or services at checkout. Some products or services may not be eligible for redemption with reward points. Please refer to the product page.

◼️ Point Value

- Each 1 reward point can be used to deduct NT$1
(subject to the current system settings)

- Cannot be exchanged for cash.

- Reward points cannot be converted into cash or transferred to others.

◼️ Other Terms
- After an order is returned, reward points will not be refunded.

- This store reserves the right of final interpretation of the reward points usage rules.

Welcome to the "JOCOMOMO Website" (hereinafter referred to as "the Website"). To ensure that you can use our services and information with confidence, we hereby explain our Privacy Policy to protect your rights. Please read the following carefully:

1. Scope of the Privacy Policy

This Privacy Policy explains how the Website handles personally identifiable information collected when you use our services. This policy does not apply to external linked websites or to personnel not authorized or involved in managing this Website.

2. Collection, Processing, and Use of Personal Data

• When you visit the Website or use its services, we may request necessary personal information depending on the nature of the service. Such data will only be processed and used within the specified purpose. Without your written consent, your personal data will not be used for other purposes.
• When you use interactive features such as contact forms or surveys, we may retain information including your name, email address, contact details, and usage time.
• During general browsing, our server automatically records relevant data, including your IP address, usage time, browser type, and browsing activity. These records are used internally to improve our services and will not be disclosed externally.
• To provide accurate services, we may analyze collected survey data. The results may be presented as statistical data or descriptive text, which may be published if necessary, but will not involve identifiable personal information.
• You may request to correct or delete any inaccurate or incomplete personal data collected by the Website at any time.

3. Data Protection

• The Website is equipped with firewalls, antivirus systems, and other necessary security measures to protect your personal data. Access is restricted to authorized personnel only, all of whom are bound by confidentiality agreements. Any violation will be subject to legal action.
• If it is necessary to outsource services, we will require third parties to comply with strict confidentiality obligations and take necessary measures to ensure compliance.

4. External Links

The Website may provide links to other websites. However, those websites are not covered by this Privacy Policy. You should refer to the privacy policies of those external sites.

5. Sharing of Personal Data with Third Parties

The Website will not provide, exchange, rent, or sell your personal data to any individual, organization, private enterprise, or government agency, except where required by law or contractual obligations.

Exceptions include but are not limited to:

• With your written consent
• As required by law
• To protect your life, safety, freedom, or property
• For statistical or academic research in cooperation with public agencies or institutions, where data is anonymized
• When necessary to identify, contact, or take legal action against violations of service terms or potential harm
• When it benefits your interests
• When third-party vendors are entrusted to process your data under strict supervision

6. Use of Cookies

To provide the best service, the Website may place and access cookies on your device. If you prefer not to accept cookies, you can adjust your browser settings to a higher privacy level. However, this may affect certain website functions.

7. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time as needed. Any revisions will be published on the Website.